Popular Questions
What’s my order status?
Use your confirmation email to track your shipment. If you need help, contact us with your order number.
Do you offer free shipping?
Free shipping is available on qualifying orders. Shipping details appear at checkout.
What’s your return policy?
Returns are accepted within our return window for unused items in original condition.
How do I initiate a return?
Email us with your order number and we’ll walk you through the process.
When will I receive my order?
Estimated delivery timing is shown at checkout and in your order confirmation email.
What payment methods do you accept?
All standard payment methods supported by Shopify checkout are accepted.
My item arrived damaged. What should I do?
Please email us photos within 48 hours and we’ll make it right.
Can I change or cancel an order?
If your order hasn’t shipped, we may be able to help. Contact us as soon as possible.
Is there a warranty?
Yes. Warranty details vary by product and are listed on individual product pages.
Comfort & Care
How do I choose the right cushion?
Think about where you sit most and what kind of support you need. If you’re unsure, reach out and we’ll help you decide.
How do I care for my cushion cover?
Most covers are removable and spot cleanable. Always follow care instructions on your product page.
Can the foam be washed?
Foam inserts should not be machine washed. Spot clean gently and allow to fully air dry.
Is it easy to change out my foam for another?
Yes! Our zipper cushion covers offer the flexibility to simply be removed and another foam to be inserted.