Privacy Policy

Privacy Overview

This Privacy Policy is intended for users of the SunCloud® Cushions website and services operated by Pelvic Pain Solutions International, LLC.

Personal information you provide through our website, including email addresses and information submitted through forms, may be used to support our relationship with you, process requests, provide services, and improve the customer experience.

This policy describes the types of information we may collect, how that information may be used, circumstances in which information may be shared, choices available to users, and measures used to help protect information.

Information Collection

Pelvic Pain Solutions International, LLC collects information through various points on our website in connection with customer service, orders, website operation, product development, marketing, and improving our services.

Information may include information that you voluntarily provide to us, as well as certain technical or usage information generated when you interact with the website.

We use collected information for legitimate business purposes associated with operating and improving SunCloud® Cushions and serving our customers.

Registration & Account Information

When registration or customer-account features are available, users may be asked to provide contact information such as a name and email address.

Information submitted through an account, checkout, contact form, or other website feature may be used to provide requested services, communicate with you, process transactions, and support your relationship with SunCloud® Cushions.

How We Use Information

Information collected through our website may be used to operate and improve our business and customer experience.

These purposes may include:

• Processing and fulfilling orders;
• Providing customer support;
• Responding to questions and requests;
• Maintaining customer accounts;
• Remembering website preferences;
• Improving our website and product offerings;
• Understanding website usage and customer interests;
• Providing relevant marketing communications;
• Preventing fraud or misuse; and
• Complying with legal requirements.

Profiles & Website Preferences

Information collected through cookies, log files, website activity, or other interactions may be associated with a customer profile or website preferences.

This information may help us understand customer interests, remember preferences, improve website content, and provide more relevant communications or promotions.

We do not sell customer profiles as a standalone product. Information may be handled by service providers or other parties as described in this Privacy Policy and as necessary to operate our business.

Cookies

Cookies are small data files that may be stored on your device when you visit a website.

We may use session cookies and persistent cookies to support website functionality, remember preferences, maintain login information, understand website usage, remember previous or potential purchases, and improve the customer experience.

Session cookies generally expire after you close your browser. Persistent cookies may remain on your device for a longer period unless removed through your browser or device settings.

You may be able to control or reject certain cookies through your browser or other available privacy settings. Disabling certain cookies may affect some website features or functionality.

Log Files & Website Data

Like many websites, our website may collect technical information through server logs and similar technologies.

This information may include Internet Protocol (IP) addresses, browser type, internet service provider, referring or exit pages, device or platform information, date and time information, and website interactions.

This information may be used to analyze trends, administer the website, understand website activity, improve performance, and gather general usage information.

Information Sharing

We do not sell personal information simply for the purpose of providing another company with a customer list.

Information may, however, be disclosed or processed when reasonably necessary to operate our business, provide requested services, process transactions, support website functionality, comply with legal requirements, protect rights or safety, investigate fraud, or otherwise fulfill purposes described in this Privacy Policy.

Certain third-party providers may process information in connection with services they provide to us, such as website hosting, payment processing, shipping, analytics, communications, advertising, customer reviews, or other business operations.

Legal Disclosure

We may disclose information when we have a good-faith belief that disclosure is necessary or appropriate to comply with applicable law, legal process, a subpoena, court order, governmental request, or other legal obligation.

Information may also be disclosed when reasonably necessary to establish, exercise, or defend legal rights; investigate suspected fraud or illegal activity; address potential threats to the safety of a person; investigate violations of our policies; or otherwise protect the rights, property, or safety of the Company, our customers, or others.

Information may also be shared with your consent or at your direction.

Third-Party Links & Services

Our website may contain links to websites, platforms, or services operated by third parties.

Pelvic Pain Solutions International, LLC does not control the privacy practices of third-party websites or services. When you leave our website, we encourage you to review the privacy policy of the website or service you are visiting.

This Privacy Policy applies to information collected through our website and services and does not automatically apply to information independently collected by another company.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, services, or legal requirements.

When this Privacy Policy is updated, the revised version will be posted on this page with an updated “Last updated” date.

Where required by applicable law, we may provide additional notice or obtain consent before using personal information in a materially different manner from the purposes disclosed when the information was collected.