The SunCloud® Tailbone Cushion is intentionally designed to be reversible. You can place the open channel under the tailbone, pelvic floor, or perineal area depending on your comfort needs. The SunCloud® Travel Cushion also offers flexibility — whether you're seeking lumbar support during long flights or pelvic relief in the car, it's designed to move with you.

Outdoor Water-Repellent Cotton Canvas. Brush off or wipe away any residue. Spray with a mild cleaning solution, then gently wipe the fabric clean. Rinse with water and allow it to fully air dry. For more in-depth cleaning instructions, refer to our guide.Kid & Pet-Friendly Performance. Blot any stains or residue with a paper towel. Spray with a mild cleaning solution, then gently wipe the fabric clean. Rinse with water and let it air dry completely.Super Cleanable Faux Leather Vinyl. Spray with a mild cleaning solution and wipe the surface clean. Rinse with water if needed, then allow it to fully air dry. FOAM LINERS: This fabric can be machine washed and tumble dried on low. For best results, wash with similar colors to prevent bleeding or fading. Do not bleach.

In 2024, we upgraded all SunCloud® seat cushions to medical-grade zippers, designed to provide easy access when removing foam or changing liners. We recommend gentle cleaning with mild soap and cold water using a soft cloth. Always allow the cover to air dry to help maintain the longevity of your cushion.

Our Tailbone Coccyx U-Shaped Cushion cradles the pelvic floor with a standard 3" wide inner channel, helping reduce pressure during prolonged sitting. The SunCloud™ Travel Cushion features a wider channel 3" that extends to 11” in length — ideal for accommodating an ice pack or extended relief needs.

Coccyx/Pudendal U-Shaped Cushion, Sizes: 16"L × 16"W (standard), and mini 14"L × 14"W, Thickness: 2.0" or 2.5, Foam options: X-Soft, Soft, Medium, Firm, X-Firm. SunCloud™ Travel Cushion. Sizes: 14×14", 16×16", and 18×18", Thickness: 2.0" or 2.5", Foam options: Same as above

ILD stands for Indentation Load Deflection, a measure of foam firmness. It refers to how many pounds of pressure are needed to compress a 4-inch thick piece of foam by 25% (with a 50-square-inch surface area).

A higher ILD = firmer foam. Our cushions come in a range from X-Soft to X-Firm to suit every comfort need.

Our seat cushion foam is designed to last 5 to 7 years — often longer with light use and proper care.

If your cushion starts to lose shape, feel overly soft, or develop surface cracks, it may be time for a replacement. For longest-lasting support, we recommend Medium or Firm foam options, which hold up best over time.

Our cushion foam is CertiPUR-US® certified, which means it has passed rigorous tests for durability, performance, and safety. This ensures our cushions are free from harmful chemicals and safe for long-term daily use.Specifically, our foam is:

• Made without ozone depleters

• Free of PBDEs and Tris flame retardants (TCEP, TDCPP, TDBPP, or TEPA)

• Free from mercury, lead, and heavy metals

• Formulated without formaldehyde

• Free of phthalates regulated by the CPSC

• Low VOC (less than 0.5 PPM) for indoor air quality. You’re not just getting comfort — you’re getting clean, certified support you can trust.

We offer three performance-driven fabric types: Performance Kid + Pet-Friendly Polyester — stain-resistant, durable, and easy to clean; Faux Leather (Eco-Friendly) — antimicrobial, anti-fade, and bleach-safe; ideal for medical or hospital settings; Canvas Outdoor/Indoor Waterproof — heavy-duty, weather-resistant, and built for rugged use. All fabrics are tested for durability, comfort, and cleanability — so you can pick what suits your environment best.

Our most popular foam is firm (2.5 lb / 45 ILD), ideal for users under 230 lbs. It’s long-lasting, certified for safety, and retains its shape over time without flattening.

We also offer multiple foam densities (X-Soft to X-Firm) so you can tailor the cushion to your exact support needs.

The SunCloud® Coccyx Cushion features a shorter open channel, specifically designed for localized tailbone (coccyx) relief and pelvic alignment.

The SunCloud® Travel Cushion, on the other hand, has a longer channel that extends further along the cushion to support the entire pelvic floor, offering added relief for multiple pressure points and broader pelvic discomfort.

Both are lightweight, portable, and customizable to your comfort needs.

Yes. From 2018 through 2023, our cushions were referred to as CAPPS Cushions, which stood for Chronic Abdominal Pelvic Pain Syndrome. During that time, the name helped clearly identify the specific medical need the cushions were designed to support. As our customer base grew and the benefits expanded well beyond that original use, we rebranded toSunCloud® to better reflect the full range of people and situations our cushions support. While the name evolved, the product quality, design, and purpose remain rooted in that original work. We were the originators of the CAPPS acronym as it relates specifically to seat cushions.

Pudendal nerve pain requires a cushion that reduces pressure on the perineal area while supporting the tailbone and hips. SunCloud® cushions are designed with customizable foam firmness and coccyx relief zones, making them a preferred choice among pelvic pain specialists and chronic pain sufferers.

Yes. Our cushions were originally created to relieve pelvic pain from Endometriosis and pelvic floor dysfunction. The ergonomic design, cutout style, and medical-grade materials help reduce inflammation triggers, support posture, and minimize pressure on sensitive areas during sitting.

Absolutely. Many of our customers use SunCloud® cushions after pelvic, hip, or spine surgery, as well as for long-term wheelchair support. With multiple sizes and foam levels, you can find the right combination for pressure relief, posture correction, and healing comfort.

Yes! Our faux leather travel cushions are made with FAA-approved, medical-grade certified fabric from our trusted supplier. Ideal for long flights, car rides, or everyday use, they offer exceptional comfort and support while meeting all airline safety and performance standards.

Absolutely! You may request a change to your UPS Ground Saver shipping time by contacting us at or shortly after placing your order. While some items may not be immediately available, we’ll do our best to accommodate your timeline and expedite your order when possible.

For domestic orders, most in-stock and non-customized items are shipped via USPS or UPS Ground Saver and typically arrive within 5–8 business days, if ordered by 3:00 PM MST.

⏱️ Average delivery window: 7–10 days (varies by location and weather).🌍 International shipping: Usually takes 10–14 days.

We are a USA-based manufacturer dedicated to producing high-quality cushions—not overseas knockoffs. Please note: shipping delays may occur during holidays, adverse weather, or when processing wholesale/custom orders.

Yes, we currently ship to Canada and the UK. For other international destinations, please reach out, and we’ll prepare a custom shipping quote based on your location.

Please note:

• Some countries charge VAT, duties, or import fees, which are the customer’s responsibility. We recommend checking with your local customs office before placing your order.

• We are not liable for any fees, delays, or losses incurred outside of the USA.

• Shipping times may be extended due to carrier staffing shortages, weather disruptions, or customs delays.

Most parcels clear within a few days, but Customs may take up to 15 business days depending on the destination and local inspection requirements. If your order is delayed, Customs or the carrier will contact you directly.

If your package is delayed by Customs or quarantine agencies, you’ll receive a direct notification from them or the carrier. You may also see tracking notes like “Held at Customs” or “Possible delay.”

• Each country has different rules regarding import duties, VAT, and brokerage fees. These are assessed by the receiving country’s customs authority, not by SunCloud®.

• We do not include these fees in your checkout total.

• It is the customer’s responsibility to pay any duties required before delivery.

• We are unable to dispute or reduce international customs fees on your behalf. For concerns, please contact your country’s Customs office.

• International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in product or shipping prices.

For security reasons, we do not ship to unverified third-party shipping brokers, freight forwarders, or intermediary addresses. All orders must include a valid recipient name and a verifiable final delivery address.

Our founder was raised in a values-driven military family, where integrity and accountability were foundational. Those same principles guide our business today. We are committed to ethical practices and will not engage in transactions involving manipulation, misrepresentation, or pressure.

Orders that cannot be verified may be cancelled at our discretion, and no payment will be processed.

We accept returns and exchanges only on our seat cushions. Due to the intimate and custom nature of our products, we do not accept returns or exchanges on other items such as our perineum ice packs.

If you’re within our 14-day return or exchange window, contact us at📧 support@pelvicpainsolutions.com💬 Chat with us online📞 Or call (800) 411-4751.

Please include your order number and the foam density you'd like in exchange (X-Soft, Soft, Medium, Firm, or X-Firm). We’ll send a prepaid USPS return label and ship your replacement foam (or cushion) via USPS or UPS, subject to availability.

Note: Returned foam must be clean and unused — free from stains, soil, pet hair, or dander. For Coccyx foam, do not fold the insert to preserve its shape and performance.

Return & Exchange Policy

We offer a 14-day trial period (calendar days) on all SunCloud® seat cushions, starting from the date of delivery.

For returns (with no exchange), you have two options:

1. Self-Serve Return – Log in to your customer account, click the return link, and follow the instructions.

2. RMA Request – Contact us directly to request an RMA number to begin your return or exchange.

To qualify for a return or exchange, seat cushions must be in like-new condition (no stains, odors, or damage caused by improper packaging). Once we receive and inspect your cushion, your refund or exchange will be processed within 7–10 business days.

For exchanges, please specify:

• Shape: Travel or Coccyx

• Foam height: 2" or 2.5" (Plus)

• Foam density: X-Soft, Soft, Medium, Firm, or X-Firm

If you contact us regarding a concern related to sewing, zippers, stitching, seams, or fabric, your claim will be submitted to our manufacturing team for review. Each case is evaluated individually to determine whether the issue resulted from a manufacturing defect or from misuse, improper handling, or excessive force.

Our cushions are constructed with heavy-grade zippers and zipper heads, selected for durability and long-term use. These components are intentionally higher quality than those commonly found on mass-produced cushions. Our fabrics are carefully selected and tested for performance, durability, and intended use.

The covers are designed to allow the foam to slide in and out smoothly when handled as intended. Damage caused by rough handling, forcing the zipper or foam, over-stuffing, improper cleaning, exposure beyond the fabric’s intended use, or general misuse is not considered a manufacturing defect and is not eligible for replacement.

SunCloud® cushions are a premium product and should be treated as an investment. With proper care and normal use, they are built to last.

We proudly offer Custom Orders for customers who need unique shapes, sizes, or support levels. Simply send us your drawing with dimensions, and we’ll create a prototype for review before crafting your final cushion. This service is available for a one-time $35.00 custom manufacturing design fee.

Please note: Because custom cushions are made to your specifications, they are non-refundable and not eligible for returns or exchanges.

Absolutely! We offer a range of custom sizes and foam firmness options—from ultra-soft to extra firm. Whether you need extra support, a special fit for your wheelchair or chair, or a particular foam density, we’ll help you build a cushion that’s tailored to your exact comfort needs.

To request reimbursement, please visit the TRICARE Resources – Filing Claims section for full instructions on how to submit your claim.⚠️ Note: It is not the responsibility of PPS to file insurance claims on your behalf.

Our SunCloud® Pelvic Cushions are TRICARE-approved as Durable Medical Equipment (DME) and may be eligible for coverage or reimbursement depending on your individual plan.

Check for your eligibility with your provider. TRICARE is available Kroeger, Rite-Aid, Walgreens and Walmart plus many more pharmacies.

You may need to reference one of the following HCPCS billing codes when submitting your claim:

• E2601 – General use wheelchair seat cushion

• E2603 – Skin protection wheelchair seat cushion

• E2605 – Skin protection and positioning seat cushion

• E2607 – Custom fabricated wheelchair cushion

• E2609 – Custom cushion for pressure relief/postural support

Tip: Ask your provider which code best fits your diagnosis and cushion use.

TRICARE is accepted at Kroger, Rite Aid, Walgreens, Walmart, and many more pharmacies.

TRICARE Coverage for Medical Support Cushions

Yes! Our SunCloud® and Pelvic Pain Solutions® seat cushions are TRICARE-approved Durable Medical Equipment (DME) when medically prescribed. They’re designed to support those recovering from injury, surgery, or living with chronic pelvic or back pain. TRICARE follows Medicare’s guidelines and classifies cushions by HCPCS billing codes, which must be included in your prescription for reimbursement eligibility.

Approved HCPCS Codes for Seat Cushions

General-Use Cushions

• E2601 – For general use, width under 22" / E2602 – For general use, width 22" or greater

Skin Protection Cushions

• E2603 – For skin protection, width under 22"
• E2604 – For skin protection, width 22" or greater

Positioning Cushions

• E2605 – For positioning, width under 22"
• E2606 – For positioning, width 22" or greater

Combination Cushions (Skin + Positioning)

• E2607 – Combined function, width under 22"
• E2608 – Combined function, width 22" or greater

Custom-Fabricated Cushion

• E2609 – Custom-made for individual needs

Steps to Submit a TRICARE Claim

1. Visit your provider and request a prescription with one of the codes above.
2. Include details about your condition (pelvic pain, injury recovery, mobility needs, etc.).
3. Submit your claim through your TRICARE regional contractor (e.g., HealthNet, Humana).
4. Attach:
   • Your prescription
   • Proof of purchase
   • A letter of medical necessity (if required)

💬 Need Help?

We’re here to guide you. If you’re unsure which HCPCS code to use or how to prepare your claim, feel free to contact us directly. We’re happy to help you get the support you deserve.

• We believe loyalty should be rewarded, and we’ve made it easier than ever to earn points and save on your favorite seat cushions. Whether you're shopping, celebrating, or sharing, you’ll be racking up rewards in no time!

  Rewards Program

  • Place an Order – Earn 1 point for every dollar spent
  • Celebrate Your Birthday – Get 200 points just for being you!
  • Share on Facebook – Earn 50 points when you spread the word
  • Sign Up – Start strong with 200 points just for joining

  Social Sharing Program

  • Share on X (formerly Twitter) – Earn 50 points
  • Follow Us on Instagram – Get 50 points
  • Follow Us on TikTok – Score 50 points

  Referral Program

  • Referring Customer Reward – Get a $10 off coupon when your friend makes a purchase
  • Referred Friend Reward – They’ll get a 10% off coupon to use on their first order

It's simple! If your order totals $145+ (before shipping/taxes), your order automatically qualifies for free UPS Standard shipping in the U.S. If you need the order expedited, additional charges will be added. Please contact us for more information.

When you buy one cushion and purchase a second, you receive an automatic 10% off the second cushion. This offer cannot be combined with other discounts or sales. Offer is a ongoing and available to all customers, ensuring the best value for their comfort needs.

When you choose us, you'll always have a genuine human at your service, not an automated bot, around the clock. We have a reputation for engaging with our customers wherever they are – whether it's during travel, at trade shows, in medical offices, or anywhere else you can think of! Our commitment is to remain highly accessible, assisting our customers in finding exactly what they require. As a female-owned American manufacturing company, we steadfastly avoid relying on AI-generated chat systems and never leave emails and phone calls unanswered. For us, customer service is paramount.

At our company, no challenge is too formidable for our customers! We understand that a universal solution may not always be suitable, and our Custom Design services are available to assist those in need of unique cuts, specialized foam, and more. Our commitment is to surpass expectations and ensure our customers' contentment, as reflected in the testimonials from satisfied clients. For instance, we crafted a Custom Cushion Design for a customer requiring support during gym workouts. The result was exhilarating for him, and we were equally delighted to enable him to resume training without discomfort!

We continually evolve and remain current by introducing fresh, groundbreaking products. We subject our prototypes to a rigorous cycle of testing, retesting, and refinement until we are certain that they will effectively cater to our customers' general requirements. Our personal experience with pelvic pain serves as a valuable reference point, enhancing the overall assessment of its effectiveness.

We take pride in offering genuinely healthier products that stand out in today's market. Our unwavering commitment includes guaranteeing that our products are far from being average or harmful, and we exclusively partner with domestic suppliers. We hold many certifications providing our safety standards that exceed our competitors. We hold the well-being of our customers in high regard and are enthusiastic about presenting you with impeccable materials that we're proud to provide.

At SunCloud®, a brand powered by Pelvic Pain Solutions, we don’t mass-produce generic seat cushions. We design handcrafted, medical-grade cushions specifically for people seeking real relief—whether it’s from pelvic pain, chronic discomfort, or long travel days.

Unlike competitors, our cushions are:

• Designed by a founder who’s lived with chronic pelvic pain herself

• Built in the USA using high-quality, eco-conscious materials

• Customizable by size, foam firmness, and cover type

• Trusted by pelvic floor physical therapists, veterans, and individuals across all ages and conditions

We’re here to support real people with real needs—not to follow trends, but to lead with empathy, integrity, and comfort that lasts.

All SunCloud® cushions are proudly made in the USA by Pelvic Pain Solutions. We use locally sourced materials and never outsource our production, ensuring consistent quality, care, and craftsmanship.

Discover our core team members and our mission by reading our page.

We are a woman-owned manufacturing company in the USA. We never outsource our production. Read the founder's story.

Absolutely! Our products feature eco-friendly packaging and GS1 UPCs, globally recognized for authenticity and unique product identification. Plus, we offer sustainable POP displays to showcase our cushions with minimal order amounts.

For security reasons we will never store your credit card information. We process all orders via Shopify Payments, whose secure server and encryption technology goes above and beyond security industry standards.

Get in touch with us for details on our Contact Us page. We're excited to send you our simplified application to get started, and yes, we also offer dropshipping!