SunCloud® Return and Exchange Policy

We stand behind the quality and comfort of every cushion we make. If you’re not completely satisfied, please review the terms below.

Returns and Exchanges (Standard Items)

  • We accept returns or exchanges within 14 days of delivery.
  • Items must be unused, in resellable condition, and accompanied by proof of purchase.
  • Refunds are issued to the original form of payment. No cash refunds.
  • For check payments, refunds are processed after 10 days via our corporate office.
  • Shipping charges are non-refundable, unless due to our error or a defective product.
  • We offer free return shipping unless otherwise specified.

Return/Exchange Procedure

  • Email us first to request a Return Authorization Number (RA#).
  • Include the RA# on your packing slip and inside the return package.
  • Ship prepaid using the carrier noted on your return label.
  • We recommend using a trackable shipping method.

Cushions must be free from stains, odors, discoloration, soil, pet hair, or human hair to be eligible for a full refund or exchange.

For Coccyx (U-Shaped) cushions, do not fold during return. The cushion must lie flat inside the package to preserve foam integrity.

Return Policy Exceptions

Custom & Special Order Cushions:
These items are made-to-order based on your specifications and are non-returnable and non-refundable.