SunCloud® Return & Exchange Policy

We stand behind the quality and comfort of every cushion we make. If your cushion isn't the right fit, we're here to help. This policy is currently available to U.S. customers.

14
14-Day Window Begins on the date of delivery
✓
Returns & Exchanges For eligible, like-new cushions
$
$9.99 Flat Fee When we provide the prepaid return label

Returns & Exchanges

  • Returns and exchanges are accepted within 14 days of delivery.
  • Cushions must be returned in like-new, clean, and resellable condition with proof of purchase.
  • Approved refunds are issued to the original form of payment.
  • Original shipping charges, if applicable, are non-refundable unless the return is due to our error or a defective product.

$9.99 Return & Exchange Fee: When SunCloud® provides a prepaid return shipping label, a flat $9.99 fee applies. For returns, the fee is deducted from your refund. No fee applies if we sent the wrong item or your product arrived defective or damaged.

How to Start a Return or Exchange

  • Log in to your customer account and use the self-service return option, or contact us to request a Return Merchandise Authorization (RMA).
  • Follow the return instructions provided with your authorization.
  • If SunCloud® provides your prepaid return label, please use that label so the shipment can be properly tracked.
  • Once your return is received, the cushion will be inspected before the refund or exchange is processed.
Return condition: Cushions must be free from stains, odors, discoloration, soil, pet hair or dander, human hair or dander, damage, and excessive wear to qualify for a refund or exchange.
Coccyx (U-Shaped) Cushion Returns: Please do not fold the cushion for return shipping. It must lie flat inside the package to protect the integrity of the foam.

Return Policy Exceptions

Custom & Special Order Cushions
Cushions made to custom specifications or otherwise identified as custom or special-order items are non-returnable and non-refundable, except in the event of a manufacturing defect or an error by SunCloud®.